Driving Business Growth through Amazon Connect

Our Services

Contact Center Migration

Our ACGR solution empowers clients to establish a Disaster Recovery (DR) region for their current contact center instance. This functionality facilitates the deployment of Amazon Connect across 2 different AWS regions, enabling seamless traffic redirection to the designated alternate region in the event of an emergency. By implementing our ACGR solution, clients gain the ability to ensure uninterrupted operations of their contact center, even in critical situations. This strategic deployment of Amazon Connect in multiple AWS regions provides a robust contingency plan for efficient and reliable customer service delivery.

Amazon Connect Global Resiliency (ACGR) / Disaster Recovery

Our ACGR solution empowers clients to establish a Disaster Recovery (DR) region for their current contact center instance. This functionality facilitates the deployment of Amazon Connect across 2 different AWS regions, enabling seamless traffic redirection to the designated alternate region in the event of an emergency. By implementing our ACGR solution, clients gain the ability to ensure uninterrupted operations of their contact center, even in critical situations. This strategic deployment of Amazon Connect in multiple AWS regions provides a robust contingency plan for efficient and reliable customer service delivery.

Resident Architect/Developer

Our Resident Architect/Developer service offers the expertise of exceptionally skilled consultants specializing in Amazon Connect and Lex, available for both full-time and part-time engagements. We are proficient in delivering comprehensive support, catering to clients' specific time zones through both onshore and offshore operations. Our team will offer consistent support for your Amazon Connect Infrastructure, aiding in the development of new features and resolving any existing issues that may arise.

Professional Services

Our Professional Services team offers exceptional problem-solving capabilities and consulting expertise, dedicated to optimizing the efficacy of our customers' Contact Center solutions. Adhering to a consultative methodology, we meticulously assess our customers' requirements, aligning them with their business objectives, and maximizing the value derived from their investment. Our unwavering commitment lies in delivering unparalleled levels of service and support, thereby ensuring our customers' resounding success.

Integration that Aligns with Your Ecosystem

We understand the importance of blending in with your internal tools and agile processes. Wherever possible, we ensure a smooth and efficient collaboration, enabling your organization to leverage our expertise while maintaining your established workflows. Our goal is to provide you with a seamless experience that enhances productivity and maximizes the value of our partnership.