About Us
ConnectAi Lab provides consulting services to customers with a mindset to solve complex problems which our customers face and aim to provide solutions that add value from day one. We provide services for initial discovery, design, implementation, testing strategies, support, resident resources and fully managed services.
Our Story
ConnectAi Lab’s Contact Center Practice can help you to see the art of the possible and design, deploy, manage, integrate and scale your existing or new omnichannel cloud contact center with Amazon Connect. We specialize in providing solutions/guidance on Amazon Connect, Amazon Lex, QnABot and a wide range of AI/ML services. Our marketplace offerings extend the native functionality of Amazon Connect and provide features and functionality to our customers which are not available out of the box.
Our team adheres to the best practices provided by AWS and have proven success delivering complex solutions to the customers.
We work backwards from our customers to understand their current environment and solution or features they need to scale or optimize their business operations.
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Our consulting team consists of highly qualified individuals from AWS ProServe and has years of hands-on Amazon Connect Implementation experience. During their experience in solving the customer’s problem, out team realized the importance of working backwards from the customers. ConnectAi was founded in 2023 with the same problem solving mindset. We strive to find identify solution that enhances the Out of the box product and provide value to our customers.
Customer First
We believe that our customers come first whether its for any products or services that we offer. We strive to provide the best customer experience possible.
Align Goals
We believe in aligning our goals with the customer in providing custom solutions that fit in their infrastructure. We don’t believe in “On size fit all” approach.
Problems are the starting point
We start from the problems that our customers face and provide solution around that. By following this approach, we can provide products and solutions to our customers that add value from day one.
Customer Support
We believe in providing a consistent customer service experience to all our new, existing and past customers.
Once a Customer, Always a customer
We strive to provide products and services in such a way that our customers would always want to remain as our customers.
High Standards
We believe in maintaining high standards for our products and consulting services. Our product ideas are created as a result of hours of brainstorming and go through a rigorous process of security and compliance review.
Our Tenets
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© 2023 by ConnectAi Lab
