Our Services
We are committed to providing our clients with the best solutions and services available while ensuring that our clients’ customer service operations are running smoothly and efficiently.
Our team is comprised of experienced professionals who are passionate about providing cutting-edge solutions and personalized customer service. We take pride in helping our clients achieve their goals and create a seamless customer experience. Whether you are looking to start or improve your customer service operations, ConnectAi Lab has the tools and expertise to make it happen.
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For more details on our products and services please visit our AWS marketplace page.
Contact Center Migration
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We specialize in delivering highly efficient and cost-effective Contact Center Migration services. By harnessing our state-of-the-art developer tools and streamlined setup process, we ensure a seamless transition to a new contact center with minimal disruption. Our team of seasoned professionals meticulously plans and executes each migration project, optimizing the benefits and minimizing any potential operational impact. With our expertise and commitment to excellence, we make the process effortless and straightforward for our clients.
Amazon Connect Global Resiliency (ACGR) / Disaster Recovery
Our ACGR solution empowers clients to establish a Disaster Recovery (DR) region for their current contact center instance. This functionality facilitates the deployment of Amazon Connect across multiple AWS regions, enabling seamless traffic redirection to the designated alternate region in the event of an emergency.
Resident Architect/Developer
Our Resident Architect/Developer service offers the expertise of exceptionally skilled consultants specializing in Amazon Connect and Lex, available for both full-time and part-time engagements. We are proficient in delivering comprehensive support, catering to clients' specific time zones through both onshore and offshore operations. Our team will offer consistent support for your Amazon Connect Infrastructure, aiding in the development of new features and resolving any existing issues that may arise.
Professional Services
Our Professional Services team offers exceptional problem-solving capabilities and consulting expertise, dedicated to optimizing the efficacy of our customers' Contact Center solutions. Adhering to a consultative methodology, we meticulously assess our customers' requirements, aligning them with their business objectives, and maximizing the value derived from their investment. Our unwavering commitment lies in delivering unparalleled levels of service and support, thereby ensuring our customers' resounding success.
Why ConnectAi Lab?
ConnectAi Lab specializes in delivering professional consulting services tailored to address the multifaceted challenges faced by our esteemed clients. With a strong commitment to problem-solving, we strive to offer innovative solutions that immediately contribute value to their operations.
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Our comprehensive range of services encompasses initial discovery, meticulous design, seamless implementation, strategic testing strategies, ongoing support, dedicated resident resources, and fully managed services. Drawing from our extensive experience collaborating with diverse clientele, we possess a deep understanding of the obstacles our customers encounter.
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Driven by our relentless pursuit of excellence, our suite of solutions is purposefully crafted to tackle intricate problems that lack off-the-shelf remedies.